Refunds & Returns Policy – UK Horse &
Pet Supplies
At SL Equine & Pets, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds process for all horse supplies, pet products, and equestrian equipment.
π Returns Policy
You may return items within 14 days of receiving your order for a refund or exchange.
To be eligible for a return:
- Items must be unused and in their original condition
- Products must be returned in original packaging
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
π¦ How to Return an Item
To start a return:
- Contact us with your order details
- We will provide return instructions
- Securely package your item and send it back to us
Please note:
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked delivery service
π· Refunds
Once your return is received and inspected:
- Refunds will be processed to your original payment method
- Please allow 5–10 working days for the refund to appear
Shipping costs are non-refundable unless the item is faulty or incorrect.
β οΈ Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible.
We will:
- Offer a replacement or full refund
- Cover any return shipping costs where applicable
β Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return, including:
- Opened or used products
- Perishable goods (if applicable)
Please contact us if you are unsure whether your item can be returned.
β Frequently Asked Questions
How long do I have to return an item?
You have 14 days from delivery to request a return.
When will I receive my refund?
Refunds are processed within 5–10 working days after we receive your return.
Do I have to pay for return shipping?
Yes, unless the item is faulty or incorrect.
Can I exchange an item?
Yes, exchanges are available. Please contact us to arrange this.
π΄ Trusted Returns for Horse & Pet Products
We understand that buying horse supplements, equestrian supplies, and pet products online needs to be risk-free. Our returns policy is designed to give you peace of mind when shopping with us across the UK.
If you have any questions about returns or refunds, please get in touch and we’ll be happy to help.
